OzarkRents is a platform that connects people. All rentals, payments, and agreements are strictly between renters and owners.
OzarkRents does not own, control, inspect, or guarantee any items listed on the platform.
OzarkRents takes no responsibility and no liability for any loss, damage, theft, injury, accident, fraud, or dispute that happens before, during, or after a rental.
You use OzarkRents.com entirely at your own risk.
You are fully responsible for following all laws, rules, and regulations that apply to your rentals, your items, and your use of the platform.
Renters and owners must handle all issues between themselves, including refunds, damages, and claims, unless required otherwise by law.
OzarkRents may change or update these terms at any time. Continued use of the platform means you accept the updated terms.

Owner Responsibilities & Warranties

By creating a listing or accepting a booking on OzarkRents, the owner represents and warrants that:

The item is in safe, working condition and has been inspected by the owner before each rental.
The item is free of known defects that could cause injury, damage, or unsafe operation.
The item is accurately described in the listing, including its condition, capacity, age, and any known limitations.
The owner is the lawful owner of the item, or has the legal right to rent it out, and that doing so does not violate any contract, warranty, lease, or law.
The owner will provide clear, honest instructions for safe operation, including any required safety equipment, training, or licensing the renter should have.
The owner carries any insurance, registration, or licensing required by law to own or rent out the item (for example, vehicle registration and insurance for trailers).
The owner is solely responsible for any harm caused by misrepresentation, defects, or unsafe condition of the item, and agrees to indemnify and hold OzarkRents harmless from any claim arising from such issues.

Renter Responsibilities & Acknowledgments

By requesting or paying for a rental on OzarkRents, the renter agrees and acknowledges that:

The renter will inspect the item at pickup and confirm it is in acceptable working condition before taking possession. The renter accepts the item "as-is" at pickup.
The renter assumes all risk of use of the item, including risk of personal injury, property damage, and harm to third parties.
The renter has the skill, training, and any required license to safely operate the item, and will use it only for its intended purpose and within its stated capacity.
The renter will follow all manufacturer safety instructions, the owner's instructions, and applicable laws while using the item.
The renter is responsible for loss, theft, or damage to the item while in the renter's possession, beyond ordinary wear and tear, and will pay the security deposit and any additional repair or replacement costs as agreed with the owner.
The renter will return the item on the agreed date and time, in the same condition received, ordinary wear and tear excepted.
The renter agrees to indemnify and hold OzarkRents harmless from any claim arising from the renter's use, misuse, or possession of the item.

Service / Platform Fee

OzarkRents charges a 7% service fee to the renter on each transaction. Owners pay no fees and keep 100% of their listed price.
The service fee is applied to every successful rental payment processed through the platform.
By creating a listing, accepting a booking, or paying for a rental on OzarkRents, you agree to this fee structure.
The service fee helps cover platform costs such as development, hosting, payment processing, support, and safety features.
Fees may be updated in the future, and any changes will be shown clearly in the app or on the website before they apply.

Last updated: October 2026

Privacy Policy

How we handle your information

What We Collect

We only collect what we need to run the platform and connect renters with owners.

Account info — your name, email address, and phone number when you sign up.
Profile photo — if you choose to upload one.
Location — your zip code and approximate area so we can show you nearby listings.
Listing content — photos, descriptions, and pricing you add to your listings.
Messages — conversations between renters and owners within the platform.
Payment info — handled entirely by Stripe. We never see or store your full card number.

How We Use It

To run the marketplace — showing listings, processing bookings, and handling payments.
To send you booking updates, payment confirmations, and messages from other users.
To verify your identity and prevent fraud.
To improve the platform based on how people use it.

What We Don't Do

We don't sell your personal information to anyone.
We don't share your data with third parties for advertising.
We don't store your credit card details — Stripe handles all payment data.

Third-Party Services

We use a few trusted services to run the platform:

Stripe — for payment processing and owner payouts.
AWS — for sending SMS notifications (you can opt out anytime).
Microsoft Clarity — for anonymous usage analytics to improve the site.

Your Choices

You can update or delete your profile information anytime from your account settings.
You can opt out of SMS notifications by replying STOP or adjusting your notification preferences.
You can request deletion of your account and data by contacting us.

Questions?

If you have questions about your data or this policy, reach out to us through the Feedback page.

Last updated: October 2026

Cancellation Policy

How cancellations and refunds work

How Cancellation Works

Each listing has a cancellation policy set by the owner. The policy determines whether you'll be charged a fee if you cancel after saving your payment card. You can always see which policy applies before you book.

Cancelling before you add a payment card is always free — no charge, no fee.
Cancelling after adding a card but before pickup day may incur a fee depending on the policy and how far in advance you cancel.
Your card is charged automatically on pickup day — not when you book. Until then, your card is just on file.
Once the rental starts, cancellation is not available in the app — please contact support.

Cancellation Policies

Flexible

• 7+ days before pickup — free cancellation, no charge
• 2–7 days before pickup — 50% cancellation fee
• Less than 48 hours — full amount charged

Medium

• 5+ days before pickup — free cancellation, no charge
• 2–5 days before pickup — 75% cancellation fee
• Less than 48 hours — full amount charged

Strict

• All bookings are non-refundable once your card is on file
• The full amount will be charged as a cancellation fee
• The owner may offer exceptions at their sole discretion

Default (Platform Policy)

• 48+ hours before pickup — free cancellation, no charge
• Less than 48 hours — full amount charged
• This policy applies when the owner hasn't chosen a specific policy

Custom (Owner's Own Terms)

• Some owners write their own cancellation terms
• Custom terms are shown on the listing page before you book
• For cancellation fee calculations, the Default platform policy (48-hour rule) is used
• The owner may offer additional flexibility beyond the platform policy at their discretion

If the Owner Cancels

If the owner cancels before your card is charged, no charge is made — your card is simply released.
If the owner cancels after your card has been charged, you receive a full refund within 5–10 business days.
Owner cancellations are never the renter's fault — you will never be charged a fee when an owner cancels.

Refunds

Refunds are processed to your original payment method.
Please allow 5–10 business days for the refund to appear on your statement.
The exact refund amount is always shown in the cancellation confirmation before you confirm.

Last updated: October 2026